Tag Archives: Business

A Teenage Founder Looks Back

Joel Mueller was a high school student in Traverse City, Michigan, when he started the website that would become MacUpdate.com . He is now 31, and his site boasts 5.3 million monthly visitors, who buy and sell software for Apple computers. In 2008, revenue hit $3.7 million, and the company landed at No. 114 on the 2009 Inc. 500. Mueller remains on a roll: MacUpdate took the No. 233 spot on the 2010 list. High school is a great time to start a business. When else in life can you minimize risk and focus your efforts on growing a company, while not worrying about paying for rent and groceries? I always had a passion for Macs. In 1996, when I started the site, it was called Extreme-mac.com , and it was a place to read news and talk on a message board. I changed the name two years later. The site has grown into a community in which developers buy and sell software and get feedback on their applications. The MacUpdate team is entirely virtual. I worked with my first employee for two years before meeting him in person. I’ve traveled to and lived in South Africa, Peru, Japan, Italy, Costa Rica, the United Kingdom, and all over the U.S. I have not lived in one place for more than six months in years. But I’m slowing down. I’ve been splitting my time the past year between Traverse City and Kalamazoo to be near my friends and family. I think because I jumped so quickly into MacUpdate, I missed out on learning many of the things that different companies do to operate and grow. I sometimes feel naive on how the world does things in business. I’m excited about the future. It’s time to start expanding the company, and I believe MacUpdate is in a unique position to take things to the next level. For more on the Inc. 500|5000, go to www.inc.com/inc5000 . Continue reading

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A Wine Label From the Mandela Family

Makaziwe and Tukwini Mandela bring to their new wine business one of the most revered names in the world. “Yes, my father is a great person,” says Makaziwe Mandela. “But this is not about Nelson Mandela.” Makaziwe Mandela is the eldest daughter of the Nobel Peace Prize winner and former South African President. Tukwini is her daughter. House of Mandela, which launched in South Africa in July, is a negociant; the company sources grapes from several growers, blends them, and markets them under its own label. Its first three offerings — a Chardonnay, a Cabernet Sauvignon, and a Shiraz — should be available in the U.S. sometime next year. Makaziwe Mandela, who five years ago started a business to broker mineral resources, got the idea for House of Mandela from a Norwegian friend who pointed out that “there are no prominent wine brands from South Africa,” she says. House of Mandela is one of only a tiny number of black-owned businesses in the country’s $3 billion wine industry. The brand, Makaziwe says, reflects her pride in her farming heritage, which she traces back to the founding of the Madiba clan in the early 1800s. “The traditions and values — such as courage and compassion — that shaped my father shaped all of us,” she says. Continue reading

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How to Get Financing When Banks Won’t Lend

The recession may be over, but traditional forms of business financing remain stubbornly difficult to nail down: A recent Pepperdine University survey showed that though banks report an increase in the volume and quality of loan applications, they continue to turn down the vast majority of loan applications that they review. It’s no surprise, then, that businesses are turning to less conventional means of raising money. One increasingly useful technique is finding customers willing to make small investments to fund start-up operations and expansion. Here are three variations on that theme. Direct Public Offerings DPOs have existed for decades as a way for small businesses to raise capital from wealthy individuals. The hurdles were high, however, and the rules were arcane, making the technique impractical for most businesses. In 1989, the requirements changed; a decade later, they were greatly simplified. Regulators in 47 states have been allowing businesses to raise up to $1 million a year through shares priced as low as $1 using a financing technique called the small corporate offering registration, or SCOR. When bank lending was easy, SCOR was seldom used. Now, all sorts of businesses are using SCOR to invite customers to invest via their websites or product labels. Gary Steszewski is using this method to get expansion funding for his Buffalo-based company, CityMade. CityMade’s websites sell locally made gifts and souvenirs online from 12 cities, including New York; Washington, D.C.; and Toronto. Steszewski recently raised $250,000 through SCOR to launch 14 new “MadeIn” sites. Because he registered with New York State, only New York–based customers can invest. There’s one major drawback for investors, though: They are unlikely to see a payout on their investment unless the company is acquired or goes public. CSA Financing Community supported agriculture, or CSA, programs were first popularized by eco-conscious foodies; they pay local farmers a lump sum at the beginning of the year in exchange for regular deliveries of produce. Now, the model has been extended to nonproduce businesses. In the past five years, LocalHarvest.org , a database of local businesses around the country, has seen CSAs triple to 3,732. Director Erin Barnett says that’s owing in part to “creative entrepreneurs” who have played with the concept. There is nothing preventing any business from adopting the technique, says Barnett. “The CSA model is infinitely variable,” she says. Already, there are winery CSAs, soap CSAs, bacon CSAs, even art CSAs (members pay up front for at least three months’ worth of monthly “art-in-a-box” installments). Susan Gibbs turned her part-time hobby into a going business when she financed her yarn company, Juniper Moon Farm, with CSA investments: Members pay $175 per share in return for about 1,800 yards of yarn a year. “I think it can work for a lot of industries,” says Gibbs. “It just requires a customer base that’s passionate.” Fan Funding The most popular type of customer financing is probably fan funding, which involves websites like Kickstarter soliciting donations to finance creative projects. Now, however, some fan funding sites are offering customers a return on their investment. FashionStake.com , co-founded by Vivian Weng and Daniel Gulati, lets designers upload their collections along with their production funding goals. Customers can then invest $50 or $500 in the designs they like most. When a designer meets his or her financing goal, the collection goes up for sale on FashionStake’s site. The better it sells, the more store credit investors get. The New York City–based site launched in September, and it has raised about $75,000 from 500 customers. Continue reading

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Beautiful beginning at Plaza Contenta

Ron Midgett has opened New Earth Orchids, a start-up business in Plaza Contenta, the commercial area of Tierra Contenta. Continue reading

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Reader Mail: November 2010

How Bill Got His Groove Back Stories about people like Bill Bartmann [" How I Lost It All. And How I'm Getting It Back ," September 2010] are just what budding entrepreneurs need to hear. The entrepreneurial journey can be lonely, and you may not accomplish everything you had hoped to. But, as Bartmann proves, what matters most is who you become along the way. Janus Gyan CEO, Real St. Lucia Tours Soufri Continue reading

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Don’t Try to Sell Too Soon

Dear Norm, In November 2008, I started a business making baby slippers from used wool sweaters and used leather jackets. I sell them mostly on Etsy, where my business is thriving. I’ve received many more requests for wholesale accounts than I can fill. I’ve trained my second subcontractor and have added adult slippers to my line. My goal is to sell the business in about five years to a company that already uses recycled materials to make footwear. What must I do to make that happen? Should I trademark my name? Patent my design? Raise outside capital for expansion? — Josie Marsh, founder, Wooly Baby Kennett Square, Pennsylvania If you want to sell your company , you need a proven business model with strong cash flow and good growth prospects. Although Josie has been in business for two years and has attracted a following, she still has a way to go. Her sales aren’t enough to interest a serious buyer. She also has capacity problems. And she’s vulnerable to copycats. I advised her to trademark her company’s name, which she can do inexpensively at an online trademark site. Securing a patent, however, is expensive and time-consuming, and she might not get one in the end. Instead, she should spend her time and capital on increasing sales. I suggested she consider marketing through services such as Google Affiliate Network and Commission Junction. She also needs to increase capacity. Finally, I cautioned her against seeking outside capital. She’d have to give up too much equity to get it. It’s better for her to bootstrap for now. Josie asked me how she would know when to approach prospective buyers. It wouldn’t be for a few years, I said, and she had enough to do right now without worrying about it. I told her to check back with me in 12 months, and we’d reassess her situation then. Please send all questions to AskNorm@inc.com . Norm Brodsky is a veteran entrepreneur. His co-author is editor-at-large Bo Burlingham. Their book, The Knack, is now available in paperback under the title Street Smarts: An All-Purpose Tool Kit for Entrepreneurs. Next Question Continue reading

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Taigan.com Wins Start-up Company of the Year by Nashville Technology Council

Taigan.com , the Internets best shopping district of online specialty shops, was named Start-up Company of the Year by the Nashville Technology Council at its 2010 Feel the Beat Technology Awards ceremony. The awards acknowledge individuals and companies whose success has helped… Continue reading

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Entrepreneurs Speak Up

We asked attendees at the 2010 Inc. 500|5000 Conference how they were feeling about business and their businesses. We also gave them a chance to open up a little. Here’s how some conferencegoers responded. When did you start your first business, and what was it? I had a magic-trick business. I sold my first card trick when I was 14. — Jesse Lipson, CEO, ShareFile When I was 11 years old, I bought and sold investment-grade comic books through the mail. — Lee Wochner, CEO, Counterintuity What’s your company’s coolest employee perk? We take the entire company somewhere, and everyone gets one guest. This year, we’re going to Aruba. — David Doggette, CEO, 2HB Software Designs Free beer from 3 p.m. on. — Brooks Bell, CEO, Brooks Bell Interactive What’s your No. 1 indulgence? I own 52 colognes. — Hassan Bawab, CEO, Magic Logix Remote-control airplanes. — Sonny Clark, president, Advanced Network Solutions What do you do to relax? I’m a perennial chick-flick guy. I blame my mom. — David Doggette I’m a pilot, so I fly. — Mark Swanson, CEO, Telovations Moderate drinking and watching TV. — Jesse Lipson What kind of kid were you in high school? I was the kid who put a live squid in the librarian’s desk drawer. — Mark Swanson I skipped the prom to go to the International Science and Engineering Fair. — Jacquie Morgan, co-founder, BalancePoint What’s the weirdest thing in your office? Probably me. — David Doggette A 3-D picture of a cat standing in front of an artist’s palette. Never buy art from a gas station. — Jesse Lipson Name one thing about you that would surprise your employees. I smoke a hookah all day at home. — Hassan Bawab That I’m extremely empathetic. — Daniel Schmidtendorff, CEO, Communication Company of South Bend I used to be a hockey cheerleader — that’s a cheerleader on ice skates. — Jennifer Scully, CEO, Clinical Resources What’s one lesson you learned from your worst boss? I will never lose my mind in front of my employees. — Lee Wochner Don’t send e-mails asking employees to do things on Christmas. — Mark Swanson Command and control techniques don’t work. — Jacquie Morgan Who do you wish would friend you on Facebook? My daughter’s boyfriend. — Mark Swanson Warren Buffett. I want his connections. — Jennifer Scully Tiger Woods, before the scandal. — Adil Adi, CEO, WorldLink Tiger Woods, after the scandal. — David Doggette If you never had to worry about making money, what would you do? I’d write Gospel music. — David Doggette I’d be sitting on top of a mountain doing yoga. — Adil Adi I’d fly first class and own a lot more shoes. — Brooks Bell Continue reading

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A Little Self-Promotion Never Hurts

Dear Norm, At the beginning of this year, I decided to close down my business, CounterCrete, which specialized in custom concrete countertops, and got a job as a manager at a Target store. Because of various mistakes I’d made, I didn’t have enough cash flow to carry on. In addition to countertops, CounterCrete also did interior stained concrete floors. Although I sold the countertop equipment, I held on to my work van and the tools to do the floors. When I began getting calls to do floor projects, I decided to start a new business, Nick Dancer Concrete, to supplement my income. The problem is, most people I knew from my previous business still think I do only countertops. I’ve put up a new Facebook page and sent out e-mails to former customers, but no one seems to get the message that I’ve changed businesses. What can I do to create a new brand focused on stained concrete floors? — Nick Dancer, founder, Nick Dancer Concrete Fort Wayne, Indiana We all have a tendency to focus too narrowly at times and to worry about things that aren’t real problems. As a result, we waste mental energy that could be better spent in other ways. Nick Dancer was a case in point. He started CounterCrete in October 2007 and made a go of it for two years despite the sluggish economy, which has been especially tough on people in the home furnishings business. He told me he’d also made the classic mistake of going for sales, rather than profits. By fall 2009, he said, he was taking on jobs just to pay his past-due bills. A few months later, he shut down his business and went to work for Target. Now, he could have walked away from his creditors. Because CounterCrete was a limited liability company, he had no legal obligation to pay them. But he said his conscience would not let him go that route. So he sold his equipment and put in long hours at his job to raise the cash to cover his debts. That, in my experience, is very unusual and a sign of great character. It told me that he is a young man with a very bright future in business. Among other things, it gives him a story that can be of immediate help in his new business. I told him he should not spend another second worrying about the people who know him as a countertop guy. There are, by his estimate, about 40 or 50 of them. The potential customers for his stained concrete floors number in the hundreds or thousands. They’ve never heard of him. His challenge is to let them know he exists, and he should focus on figuring out how to do that, rather than worrying about his brand perception among the small number of people who knew about CounterCrete. One possibility is to try getting some local publicity. I mean, here is a young man whose first business was, like so many others, a victim of the recession and the housing crisis. Now he’s back in business with the support of his former creditors, who appreciate how he treated them when the chips were down. That’s a great story. I also suggested he contact builders, architects, and interior decorators. Those are the types of professionals I go to for recommendations when I need work done in my home. I’m sure a lot of other people do as well. He can use experts in design and construction not only to find work but also to build his reputation as a specialist in interior stained concrete floors. The fact that he once had a business making concrete countertops will then be an asset, not an obstacle. Please send all questions to AskNorm@inc.com . Norm Brodsky is a veteran entrepreneur. His co-author is editor-at-large Bo Burlingham. Their book, The Knack, is now available in paperback under the title Street Smarts: An All-Purpose Tool Kit for Entrepreneurs. Next Question Continue reading

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Business workshops this month in Glenwood

The Roaring Fork Business Resource Center hosts a series of workshops that will focus on topics for current business owners and start-up enterprises. read more Continue reading

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