Elevator Pitch: ShopKeep

strategy 126 EP ShopKeep bkt 5637 Elevator Pitch: ShopKeepPour Vous Jason Richelson uses ShopKeep to manage The Greene Grape’s loyalty program. After customers spend $400 on wine, they get a $20 coupon.’>

The Pitch: “Point-of-sale software can be expensive — some popular applications cost close to $1,000. ShopKeep is an affordable Web-based point-of-sale system designed for small businesses. Because our software runs online, retailers can track sales and manage inventory from anywhere. What’s different about our software is that it also runs locally on the cash register, so even if a store’s Internet connection goes down, the business can still ring up customers. ShopKeep works on both PCs and Macs, and it integrates with QuickBooks and e-commerce software. We’re raising money to hire a sales team and launch an online advertising campaign.”

Founder: Jason Richelson
Location: New York City
Employees: Two
Product Launch: April 2010
2010 Projected Revenue: $20,000
2011 Projected Revenue: $300,000
Price: $49 to $129 per month per register
Number of Customers: 60
Funding Sought: $500,000 to $1 million
Background: Richelson came up with the idea for ShopKeep after co-founding The Greene Grape, a wine and grocery chain with three locations in New York City.

The Experts Weigh In

Hire a Marketing Expert
This pitch makes me a little nervous. It sounds like Richelson has sold this software to some customers door to door, but there’s no indication that he knows how to acquire customers efficiently. Before ShopKeep tries to raise money, it should hire someone with strong Web marketing experience who can help the company lower its cost of acquiring new customers. This isn’t the sort of business that’s going to provide big returns for investors — point-of-sale software companies typically sell at two to five times revenue — so ShopKeep needs to get everything right.

Jon Chait
Partner, Dace Ventures
Waltham, Massachusetts

Prove It Can Scale
ShopKeep is in a fairly crowded space, and selling to small businesses is challenging. It tends to require more capital to reach this market: You have to have a lot of feet on the street. But using commissioned salespeople means giving up a lot of margin. I don’t think ShopKeep should look for venture funding. Instead, it should raise seed funding from friends, family, and angels and focus on gaining adoption in a specific geography or vertical market, such as convenience stores. If ShopKeep can show evidence of scale, it will be more attractive to investors.

Dan Ciporin
Venture partner, Canaan Partners
Westport, Connecticut

May Be a Lifestyle Business
ShopKeep is a very nice application that clearly grew out of a retailer’s frustration with traditional point-of-sale systems. This has the potential to be a lifestyle business with a recurring revenue stream, but it is not likely to be funded with outside equity capital. At least half a dozen other companies offer virtually identical solutions at even lower prices, and those firms have been unable to ramp up sales significantly. Paying a sales force to sell a low-priced product like this is unlikely to work. Richelson would be better off trying to find a scalable, self-service way to market and sell online.

David S. Rose
Chairman, New York Angels
New York City





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How Would You Sell Temporary Wallpaper?

strategy 124 Tempaper bkt 5638 How Would You Sell Temporary Wallpaper?

Tempaper aims to make hanging wallpaper a cinch. The temporary vinyl wallpaper from LolliProps, a New York City-based start-up, works like a sticker — you peel off the back and place it on the wall. Because it uses an adhesive similar to that on Post-it notes, Tempaper is removable and restickable. Twin sisters Jennifer and Julia Biancella designed the product with their aunt Kate Szilagyi, who works as a set decorator in the film industry. Their creation sells for $75 to $85 per 33-foot roll on LolliProps’s website and through a handful of retailers. Without hiring a publicist, LolliProps has already garnered many press mentions, but Tempaper has yet to become a household name. How can this family business increase sales? We asked four entrepreneurs to weigh in.

NO. 1: Target college kids
John Tusher, founder of Velocity Art and Design, a Seattle-based retailer of modern d

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2 Moms Build Multimillion-Dollar Business

With so many people searching for work in this economy, some are dreaming of success on their own — looking for that start-up business. Two local women have proved with their own entrepreneurial spirit that anything’s possible.

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A Teenage Founder Looks Back

Joel Mueller was a high school student in Traverse City, Michigan, when he started the website that would become MacUpdate.com. He is now 31, and his site boasts 5.3 million monthly visitors, who buy and sell software for Apple computers. In 2008, revenue hit $3.7 million, and the company landed at No. 114 on the 2009 Inc. 500. Mueller remains on a roll: MacUpdate took the No. 233 spot on the 2010 list.

High school is a great time to start a business. When else in life can you minimize risk and focus your efforts on growing a company, while not worrying about paying for rent and groceries?

I always had a passion for Macs. In 1996, when I started the site, it was called Extreme-mac.com, and it was a place to read news and talk on a message board. I changed the name two years later. The site has grown into a community in which developers buy and sell software and get feedback on their applications.

The MacUpdate team is entirely virtual. I worked with my first employee for two years before meeting him in person.

I’ve traveled to and lived in South Africa, Peru, Japan, Italy, Costa Rica, the United Kingdom, and all over the U.S. I have not lived in one place for more than six months in years. But I’m slowing down. I’ve been splitting my time the past year between Traverse City and Kalamazoo to be near my friends and family.

I think because I jumped so quickly into MacUpdate, I missed out on learning many of the things that different companies do to operate and grow. I sometimes feel naive on how the world does things in business.

I’m excited about the future. It’s time to start expanding the company, and I believe MacUpdate is in a unique position to take things to the next level.

For more on the Inc. 500|5000, go to www.inc.com/inc5000.





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A Wine Label From the Mandela Family

launch 31 Mandella bkt 5698 A Wine Label From the Mandela Family

Makaziwe and Tukwini Mandela bring to their new wine business one of the most revered names in the world. “Yes, my father is a great person,” says Makaziwe Mandela. “But this is not about Nelson Mandela.”

Makaziwe Mandela is the eldest daughter of the Nobel Peace Prize winner and former South African President. Tukwini is her daughter. House of Mandela, which launched in South Africa in July, is a negociant; the company sources grapes from several growers, blends them, and markets them under its own label. Its first three offerings — a Chardonnay, a Cabernet Sauvignon, and a Shiraz — should be available in the U.S. sometime next year.

Makaziwe Mandela, who five years ago started a business to broker mineral resources, got the idea for House of Mandela from a Norwegian friend who pointed out that “there are no prominent wine brands from South Africa,” she says. House of Mandela is one of only a tiny number of black-owned businesses in the country’s $3 billion wine industry.

The brand, Makaziwe says, reflects her pride in her farming heritage, which she traces back to the founding of the Madiba clan in the early 1800s. “The traditions and values — such as courage and compassion — that shaped my father shaped all of us,” she says.





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How to Get Financing When Banks Won’t Lend

launch 31 bkt 5695 How to Get Financing When Banks Wont LendFan Funding Customer investments are put to use by the Nicholas K label.” />

The recession may be over, but traditional forms of business financing remain stubbornly difficult to nail down: A recent Pepperdine University survey showed that though banks report an increase in the volume and quality of loan applications, they continue to turn down the vast majority of loan applications that they review. It’s no surprise, then, that businesses are turning to less conventional means of raising money. One increasingly useful technique is finding customers willing to make small investments to fund start-up operations and expansion. Here are three variations on that theme.

Direct Public Offerings
DPOs have existed for decades as a way for small businesses to raise capital from wealthy individuals. The hurdles were high, however, and the rules were arcane, making the technique impractical for most businesses. In 1989, the requirements changed; a decade later, they were greatly simplified. Regulators in 47 states have been allowing businesses to raise up to $1 million a year through shares priced as low as $1 using a financing technique called the small corporate offering registration, or SCOR. When bank lending was easy, SCOR was seldom used. Now, all sorts of businesses are using SCOR to invite customers to invest via their websites or product labels.

Gary Steszewski is using this method to get expansion funding for his Buffalo-based company, CityMade. CityMade’s websites sell locally made gifts and souvenirs online from 12 cities, including New York; Washington, D.C.; and Toronto. Steszewski recently raised $250,000 through SCOR to launch 14 new “MadeIn” sites. Because he registered with New York State, only New York–based customers can invest. There’s one major drawback for investors, though: They are unlikely to see a payout on their investment unless the company is acquired or goes public.

CSA Financing
Community supported agriculture, or CSA, programs were first popularized by eco-conscious foodies; they pay local farmers a lump sum at the beginning of the year in exchange for regular deliveries of produce. Now, the model has been extended to nonproduce businesses. In the past five years, LocalHarvest.org, a database of local businesses around the country, has seen CSAs triple to 3,732. Director Erin Barnett says that’s owing in part to “creative entrepreneurs” who have played with the concept. There is nothing preventing any business from adopting the technique, says Barnett. “The CSA model is infinitely variable,” she says. Already, there are winery CSAs, soap CSAs, bacon CSAs, even art CSAs (members pay up front for at least three months’ worth of monthly “art-in-a-box” installments). Susan Gibbs turned her part-time hobby into a going business when she financed her yarn company, Juniper Moon Farm, with CSA investments: Members pay $175 per share in return for about 1,800 yards of yarn a year. “I think it can work for a lot of industries,” says Gibbs. “It just requires a customer base that’s passionate.”

Fan Funding
The most popular type of customer financing is probably fan funding, which involves websites like Kickstarter soliciting donations to finance creative projects. Now, however, some fan funding sites are offering customers a return on their investment. FashionStake.com, co-founded by Vivian Weng and Daniel Gulati, lets designers upload their collections along with their production funding goals. Customers can then invest $50 or $500 in the designs they like most. When a designer meets his or her financing goal, the collection goes up for sale on FashionStake’s site. The better it sells, the more store credit investors get. The New York City–based site launched in September, and it has raised about $75,000 from 500 customers.





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Beautiful beginning at Plaza Contenta

Ron Midgett has opened New Earth Orchids, a start-up business in Plaza Contenta, the commercial area of Tierra Contenta.

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Reader Mail: November 2010

How Bill Got His Groove Back

Stories about people like Bill Bartmann ["How I Lost It All. And How I'm Getting It Back," September 2010] are just what budding entrepreneurs need to hear. The entrepreneurial journey can be lonely, and you may not accomplish everything you had hoped to. But, as Bartmann proves, what matters most is who you become along the way.

Janus Gyan
CEO, Real St. Lucia Tours
Soufri

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Don’t Try to Sell Too Soon

Dear Norm,
In November 2008, I started a business making baby slippers from used wool sweaters and used leather jackets. I sell them mostly on Etsy, where my business is thriving. I’ve received many more requests for wholesale accounts than I can fill. I’ve trained my second subcontractor and have added adult slippers to my line. My goal is to sell the business in about five years to a company that already uses recycled materials to make footwear. What must I do to make that happen? Should I trademark my name? Patent my design? Raise outside capital for expansion?

– Josie Marsh, founder, Wooly Baby
Kennett Square, Pennsylvania

If you want to sell your company, you need a proven business model with strong cash flow and good growth prospects. Although Josie has been in business for two years and has attracted a following, she still has a way to go. Her sales aren’t enough to interest a serious buyer. She also has capacity problems. And she’s vulnerable to copycats. I advised her to trademark her company’s name, which she can do inexpensively at an online trademark site. Securing a patent, however, is expensive and time-consuming, and she might not get one in the end. Instead, she should spend her time and capital on increasing sales. I suggested she consider marketing through services such as Google Affiliate Network and Commission Junction. She also needs to increase capacity. Finally, I cautioned her against seeking outside capital. She’d have to give up too much equity to get it. It’s better for her to bootstrap for now.

Josie asked me how she would know when to approach prospective buyers. It wouldn’t be for a few years, I said, and she had enough to do right now without worrying about it. I told her to check back with me in 12 months, and we’d reassess her situation then.

Please send all questions to AskNorm@inc.com. Norm Brodsky is a veteran entrepreneur. His co-author is editor-at-large Bo Burlingham. Their book, The Knack, is now available in paperback under the title Street Smarts: An All-Purpose Tool Kit for Entrepreneurs.

Next Question





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Taigan.com Wins Start-up Company of the Year by Nashville Technology Council

Taigan.com , the Internets best shopping district of online specialty shops, was named Start-up Company of the Year by the Nashville Technology Council at its 2010 Feel the Beat Technology Awards ceremony. The awards acknowledge individuals and companies whose success has helped…

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