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A Teenage Founder Looks Back
Joel Mueller was a high school student in Traverse City, Michigan, when he started the website that would become MacUpdate.com . He is now 31, and his site boasts 5.3 million monthly visitors, who buy and sell software for Apple computers. In 2008, revenue hit $3.7 million, and the company landed at No. 114 on the 2009 Inc. 500. Mueller remains on a roll: MacUpdate took the No. 233 spot on the 2010 list. High school is a great time to start a business. When else in life can you minimize risk and focus your efforts on growing a company, while not worrying about paying for rent and groceries? I always had a passion for Macs. In 1996, when I started the site, it was called Extreme-mac.com , and it was a place to read news and talk on a message board. I changed the name two years later. The site has grown into a community in which developers buy and sell software and get feedback on their applications. The MacUpdate team is entirely virtual. I worked with my first employee for two years before meeting him in person. I’ve traveled to and lived in South Africa, Peru, Japan, Italy, Costa Rica, the United Kingdom, and all over the U.S. I have not lived in one place for more than six months in years. But I’m slowing down. I’ve been splitting my time the past year between Traverse City and Kalamazoo to be near my friends and family. I think because I jumped so quickly into MacUpdate, I missed out on learning many of the things that different companies do to operate and grow. I sometimes feel naive on how the world does things in business. I’m excited about the future. It’s time to start expanding the company, and I believe MacUpdate is in a unique position to take things to the next level. For more on the Inc. 500|5000, go to www.inc.com/inc5000 . Continue reading
Don’t Try to Sell Too Soon
Dear Norm, In November 2008, I started a business making baby slippers from used wool sweaters and used leather jackets. I sell them mostly on Etsy, where my business is thriving. I’ve received many more requests for wholesale accounts than I can fill. I’ve trained my second subcontractor and have added adult slippers to my line. My goal is to sell the business in about five years to a company that already uses recycled materials to make footwear. What must I do to make that happen? Should I trademark my name? Patent my design? Raise outside capital for expansion? — Josie Marsh, founder, Wooly Baby Kennett Square, Pennsylvania If you want to sell your company , you need a proven business model with strong cash flow and good growth prospects. Although Josie has been in business for two years and has attracted a following, she still has a way to go. Her sales aren’t enough to interest a serious buyer. She also has capacity problems. And she’s vulnerable to copycats. I advised her to trademark her company’s name, which she can do inexpensively at an online trademark site. Securing a patent, however, is expensive and time-consuming, and she might not get one in the end. Instead, she should spend her time and capital on increasing sales. I suggested she consider marketing through services such as Google Affiliate Network and Commission Junction. She also needs to increase capacity. Finally, I cautioned her against seeking outside capital. She’d have to give up too much equity to get it. It’s better for her to bootstrap for now. Josie asked me how she would know when to approach prospective buyers. It wouldn’t be for a few years, I said, and she had enough to do right now without worrying about it. I told her to check back with me in 12 months, and we’d reassess her situation then. Please send all questions to AskNorm@inc.com . Norm Brodsky is a veteran entrepreneur. His co-author is editor-at-large Bo Burlingham. Their book, The Knack, is now available in paperback under the title Street Smarts: An All-Purpose Tool Kit for Entrepreneurs. Next Question Continue reading
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Entrepreneurs Speak Up
We asked attendees at the 2010 Inc. 500|5000 Conference how they were feeling about business and their businesses. We also gave them a chance to open up a little. Here’s how some conferencegoers responded. When did you start your first business, and what was it? I had a magic-trick business. I sold my first card trick when I was 14. — Jesse Lipson, CEO, ShareFile When I was 11 years old, I bought and sold investment-grade comic books through the mail. — Lee Wochner, CEO, Counterintuity What’s your company’s coolest employee perk? We take the entire company somewhere, and everyone gets one guest. This year, we’re going to Aruba. — David Doggette, CEO, 2HB Software Designs Free beer from 3 p.m. on. — Brooks Bell, CEO, Brooks Bell Interactive What’s your No. 1 indulgence? I own 52 colognes. — Hassan Bawab, CEO, Magic Logix Remote-control airplanes. — Sonny Clark, president, Advanced Network Solutions What do you do to relax? I’m a perennial chick-flick guy. I blame my mom. — David Doggette I’m a pilot, so I fly. — Mark Swanson, CEO, Telovations Moderate drinking and watching TV. — Jesse Lipson What kind of kid were you in high school? I was the kid who put a live squid in the librarian’s desk drawer. — Mark Swanson I skipped the prom to go to the International Science and Engineering Fair. — Jacquie Morgan, co-founder, BalancePoint What’s the weirdest thing in your office? Probably me. — David Doggette A 3-D picture of a cat standing in front of an artist’s palette. Never buy art from a gas station. — Jesse Lipson Name one thing about you that would surprise your employees. I smoke a hookah all day at home. — Hassan Bawab That I’m extremely empathetic. — Daniel Schmidtendorff, CEO, Communication Company of South Bend I used to be a hockey cheerleader — that’s a cheerleader on ice skates. — Jennifer Scully, CEO, Clinical Resources What’s one lesson you learned from your worst boss? I will never lose my mind in front of my employees. — Lee Wochner Don’t send e-mails asking employees to do things on Christmas. — Mark Swanson Command and control techniques don’t work. — Jacquie Morgan Who do you wish would friend you on Facebook? My daughter’s boyfriend. — Mark Swanson Warren Buffett. I want his connections. — Jennifer Scully Tiger Woods, before the scandal. — Adil Adi, CEO, WorldLink Tiger Woods, after the scandal. — David Doggette If you never had to worry about making money, what would you do? I’d write Gospel music. — David Doggette I’d be sitting on top of a mountain doing yoga. — Adil Adi I’d fly first class and own a lot more shoes. — Brooks Bell Continue reading
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A Little Self-Promotion Never Hurts
Dear Norm, At the beginning of this year, I decided to close down my business, CounterCrete, which specialized in custom concrete countertops, and got a job as a manager at a Target store. Because of various mistakes I’d made, I didn’t have enough cash flow to carry on. In addition to countertops, CounterCrete also did interior stained concrete floors. Although I sold the countertop equipment, I held on to my work van and the tools to do the floors. When I began getting calls to do floor projects, I decided to start a new business, Nick Dancer Concrete, to supplement my income. The problem is, most people I knew from my previous business still think I do only countertops. I’ve put up a new Facebook page and sent out e-mails to former customers, but no one seems to get the message that I’ve changed businesses. What can I do to create a new brand focused on stained concrete floors? — Nick Dancer, founder, Nick Dancer Concrete Fort Wayne, Indiana We all have a tendency to focus too narrowly at times and to worry about things that aren’t real problems. As a result, we waste mental energy that could be better spent in other ways. Nick Dancer was a case in point. He started CounterCrete in October 2007 and made a go of it for two years despite the sluggish economy, which has been especially tough on people in the home furnishings business. He told me he’d also made the classic mistake of going for sales, rather than profits. By fall 2009, he said, he was taking on jobs just to pay his past-due bills. A few months later, he shut down his business and went to work for Target. Now, he could have walked away from his creditors. Because CounterCrete was a limited liability company, he had no legal obligation to pay them. But he said his conscience would not let him go that route. So he sold his equipment and put in long hours at his job to raise the cash to cover his debts. That, in my experience, is very unusual and a sign of great character. It told me that he is a young man with a very bright future in business. Among other things, it gives him a story that can be of immediate help in his new business. I told him he should not spend another second worrying about the people who know him as a countertop guy. There are, by his estimate, about 40 or 50 of them. The potential customers for his stained concrete floors number in the hundreds or thousands. They’ve never heard of him. His challenge is to let them know he exists, and he should focus on figuring out how to do that, rather than worrying about his brand perception among the small number of people who knew about CounterCrete. One possibility is to try getting some local publicity. I mean, here is a young man whose first business was, like so many others, a victim of the recession and the housing crisis. Now he’s back in business with the support of his former creditors, who appreciate how he treated them when the chips were down. That’s a great story. I also suggested he contact builders, architects, and interior decorators. Those are the types of professionals I go to for recommendations when I need work done in my home. I’m sure a lot of other people do as well. He can use experts in design and construction not only to find work but also to build his reputation as a specialist in interior stained concrete floors. The fact that he once had a business making concrete countertops will then be an asset, not an obstacle. Please send all questions to AskNorm@inc.com . Norm Brodsky is a veteran entrepreneur. His co-author is editor-at-large Bo Burlingham. Their book, The Knack, is now available in paperback under the title Street Smarts: An All-Purpose Tool Kit for Entrepreneurs. Next Question Continue reading
How to Build a Board of Directors
Ask a young CEO what frightens them most about their own company and they’ll likely tell you about nightmare board meeting scenarios. These nightmares are gatherings with long, time-consuming presentations, bickering board members, deadlocked decision-making, sneaky power grabs or, perhaps worst of all, a rubber-stamp committee that might as well not exist at all. Scary as that might be for a new business, those situations are easily avoided by being smart about how you set up a board of directors in the first place. You have to pay special attention to a wide spectrum of details about the advising body, from having clearly stated goals to ensuring members with disparate backgrounds are able to cooperate — and sit in a room together for hours at a time without going at each others’ throats. The role of a board of directors has evolved over the years: Instead of the old smoke-filled conference room gathering of the CEO’s family members, smart companies now treat their boards like a council of elders whose knowledge base can help set the tone for big-picture decision making. “Boards are really at their best when they’re providing guidance and leadership and insight at a higher level,” says Frank Martinelli, president of the Center for Public Skills Training, which does consulting for non-profit and public-sector companies. “The buck ultimately stops with the board.” Companies sometimes make the mistake of installing a rudderless board by not having a clear mission or set of responsibilities. Experts offer these tips to kick starting your own board of directors. Building a Board of Directors: What Kind of Board do You Need? The first step is figuring out what kind of board your business needs. Many start-ups or small companies choose not to set up an official board of directors until they either get some outside investment or start to grow quickly. Instead, some companies opt for a less formal advisory board, which doesn’t have an official role overseeing finances or making business decisions, but can still help guide the company. “They don’t have the legal bells and whistles but they do provide some great advice to the CEO or founder,” says Gaye van den Hombergh, president of Winning Workplaces, which works with companies to improve workplace environments, and with which Inc. partners to make an annual list of great offices. Dig Deeper: Advisors or Directors? Building a Board of Directors: Filling the Board Choosing the right people to fill your board is the most crucial part of the process — and can often be the most difficult. The trick, experts say, is to make sure you’re bringing on people who complement your existing skill set while adding a combination of new abilities and experience to the table. “You want people who understand the business and the industry that you’re in so they can think strategically,” says Mark Nadler, co-author of the book Building Better Boards and a partner at global business consultant firm OliverWyman. Companies often accomplish this by bringing on retired or former CEOs and other people with managerial experience, he says. Van den Hombergh says one board she serves on added members to address specific needs: an attorney to help with human-resources issues, an experienced salesperson to help with sales training, and other professionals to help fill a knowledge gap on marketing issues. “Focus on people who understand sort of the nuts and bolts, the operations and finances you need,” she says. Other companies seek to bring influential people onto the board not just for their experience but also for their contacts in fields such as engineering, the law, or other industries that can help provide business leads and advance the company’s mission. For most start-ups, almost any level of expertise will help, experts say, though more, usually, is better. Any company that has outside financial backers or venture capital will typically put some of its investors on the board. An important way to balance this influence is to recruit independent people that are not directly connected to either the company or the financial backing, says Will Herman, an entrepreneur who has held management roles with several technology companies and is currently CEO of software-design company Innoveda, which is based near Boston. “There are many times where there becomes an adversarial relationship between insiders in the company and outside financial people,” he says. “I fully believe one of the roles of the individual board member, the outside person, is to pull the two sides together , to create a link and to bridge different opinions and different points of view.” Even if you just want a small board to oversee your start-up company, having an independent voice involved helps keep perspective, Herman says. “You need outside influence. Somebody needs to be the adult in the room,” he says. Beyond the hard skills — industry experience or knowledge — members can bring to the table, experts say it’s also important to recruit members with soft skills, the interpersonal or group strengths that can make or break a cooperative effort. “You don’t want somebody who’s going to dominate it all so everybody else feels intimidated,” van den Hombergh says. Dig Deeper: How to Vet a Board Member Building a Board of Directors: Setting Goals Most official boards have a set of bylaws that specifically lay out responsibilities and powers. When writing bylaws, you should be sure to clearly state who has the ultimate authority for making decisions about the company, whether the advice of the board is binding, and whether things like compensation or employment decisions are the board’s responsibilities or fall with the company’s management team. The bylaws should also include term limits for board members, experts say. Herman recommends four years as a standard board tenure to help keep a fresh perspective. “Within four years, the CEO has tapped 90 percent of the applicable knowledge of the board members,” he says. Ensuring board members rotate also helps groom younger business leaders, Martinelli says. “It’s not good for people to serve on the board … like judges serve on the Supreme Court,” he says. “We also have periodically this infusion of new and sometimes younger members who can bring fresh perspective on the decision making that the board is called to do.” As for the size of the board, business professionals say there isn’t one answer that will suit all companies. Most recommend having a body between seven and 15 members, but the important thing is to make sure to find the right balance for the size of your company. If the body is too small, the board won’t have a diversity of opinion; too large and it could get unwieldy and difficult to organize. “It’s just critical to make sure that time is spent wisely engaging board, reaping the benefit of having them together in one room,” Nadler says. You should also be sure to codify how members get added to the board. Will they be voted in by management? Elected by members of your organization? Or will existing members pick their successors? Dig Deeper: How to Create a Company Philosophy Building a Board of Directors: Conduct Effective Meetings Harvesting the benefit of the board’s experience involves setting up a strong schedule of meetings and establishing lines of communication. Board meetings used to be 90 percent presentation and only 10 percent discussion of topics, Nadler says. Now, it’s more like 20 percent presentation with the rest set aside for discussion and decision-making. As digital information has become easier to share, smart companies have been keeping their board of directors up to speed in between meetings. “It’s one of the biggest complaints board members have that management tends to load them with a whole bunch of data right before a meeting,” Nadler says. “It’s just this sort of data dump that doesn’t equip the board to talk about what’s going on.” The number of times a board needs to meet also varies by the type of business. Experts say effective boards can meet as rarely as four times a year or as often as every month. However many times you decide the board should meet, the important part is having a set strategy for each meeting set well in advance, Nadler says. “One key to that is sitting down and thinking about your board agenda a year in advance,” he says. “If you wait until the last minute and say ‘Let’s do some of this in the November meeting,’ inevitably some of those will get squeezed out.” Dig Deeper: How to Run an Effective Meeting Continue reading
How to Start a Boutique Hotel
Luxury hotels were a big deal in Atlantic City in the 1920s, as depicted in HBO’s hit series Boardwalk Empire. In the 1950s and 60s, Atlantic City was actually known as the “Queen of Resorts” before gambling was legalized in 1976 and monstrous casino hotels took over the landscape. So when New York City-based companies Cape Resorts Inc. partnered with Normandy Real Estate Partners L.L.C. a few years ago, they wanted to re-create the luxurious boutique hotel of Atlantic City’s historical past. They developed the only boutique, luxury, and non-gaming hotel in Atlantic City, The Chelsea , to cater to travelers looking for a refined, independent experience away from the casinos. “We recognized that there wasn’t a natural market for this type of resort at the time we were developing The Chelsea,” says Jane Mackie, vice president of marketing at Cape Resorts, a company focused on smaller properties built on the principles of luxury, comfort and service. “But we also recognized that there were no options in town for the upscale traveler who might just want to get away, spend some time near the water and do something different. People want a hotel experience sometimes more than just a bed and breakfast or motel, and less than the large casino hotels.” Opening in May 2008, The Chelsea features 330 rooms and two suites, but is focused on an intimate and exciting experience that doesn’t revolve around gambling. From a design perspective, it fits much in the mid-century form of the town, and philosophically it focuses on its waterfront location with a full-service beach, two outdoor swimming pools and an upscale nightclub. Since opening, the resort has outperformed a volatile market in town, catering namely to leisure guests on weekends with high amounts of disposable income. Unlike the casino resorts in town, no rooms are complimentary. Starting a boutique hotel in a time of economic volatility as seen in the past few years is a risky proposition, but if done correctly, it can be a profitable business venture. As travelers change their vacationing patterns, they want more out of their experiences than some of the traditional big-brand hotel chains can offer. In this guide, we will discuss what exactly a boutique hotel is, the principles to focus on when opening one, and how marketing yourself differently can lead to success even with competition from larger, branded competition. How to Start a Boutique Hotel: Definition of a Boutique Hotel Ask three different people to define a boutique hotel, and you’ll get three extremely different responses. At the most basic level, boutique, or what some refer to as lifestyle hotels, offer a level of intimacy in an increasingly impersonal world. For many travelers, it’s the element of surprise, in a positive manner, which helps them choose a boutique hotel over a branded facility. But how many rooms does it offer? How big is the property? And what makes a boutique different from any other small lodging options? “To me, a boutique hotel is no larger than 150 to 200 rooms that can sometimes operate as part of a brand but more often are known for independent ownership,” says Rick Swig, owner and founder of RSBA & Associates , a San Francisco-based consultancy firm for many in the hospitality industry. “They’re usually not very cookie-cutter in terms of design or experience, and they display distinct characteristics of the target market. So when a customer walks in, they see customers who look like them, think like them and has common values.” Boutique hotels were by many accounts invented in the 1980s, with the first noted as The Morgans Hotel in New York City, The Blakes in London and the former Bedford in San Francisco. As time went on, customers became disenchanted with the similar service they had always received from larger chain hotel brands, and wanted something unique and different, in terms of look, feel and level of personal service delivered. What many customers say when asked what they prefer about boutiques is the connection they as guests have with the hotel staff, a level of personalized service that isn’t achieved in larger hotels. “To put it quite simply, you need a clean hotel designed to fit the needs of the customer you’re looking to attract,” says Joe McInerney, president and CEO of the Washington, D.C.-based American Hotel & Lodging Association . “You need the right design, the right destination and the right location. If you don’t have all of that, you’re not going to be successful.” Dig Deeper: How I Did It: Butch Stewart of Sandals Resorts How to Start a Boutique Hotel: What to Focus on When Opening a Boutique Hotel From the very start, as McInerney notes, the biggest factor in success as a boutique hotel is destination and location. In terms of destinations, you need to look at cities that can attract a pretty diverse market segment, from the traditional leisure traveler to the business traveler and then events and conventions. Dating back to the days before it was a casino town, Atlantic City has been a destination for wealthy urban residents from three of the largest metropolitan cities in America. It is located less than three hours by car from Philadelphia, New York City and Washington, D.C., making it an ideal weekend or even overnight trip. These facts were critical in choosing Atlantic City as the location for The Chelsea. Ideally, those cities are not seasonal destinations, and there are visitors both during the week and on weekends. Regarding location, you need to be centrally located to the other things in that particular destination that are going to drive business to your hotel. “My favorite exercise when you’re looking to buy or develop a hotel is to stand on the proverbial roof of the building and look around you,” says Swig. “You need to look at what other businesses are going to send customers your way, and if you can’t see enough of that within a one mile radius, you’re probably in the wrong location.” To Swig, the keys to measuring success with a boutique hotel are as follows: • Defining the hotel’s purpose and/or niche • Developing a high-quality product created to appeal to an underserved clientele • Conveying a clear, interesting message to the target market • Not spending too much money in development to make profitability with your product difficult to achieve As you design the hotel, you should be forward thinking in terms of amenities but also consider the market you are in. For The Chelsea, they focused on Atlantic City’s past while also incorporating modern amenities. There are historical photos throughout, but a salt-water swimming pool, restaurants with floor-to-ceiling windows overlooking the water and distinct post-modern design scheme. “It’s important that it look good, but sometimes there’s too much emphasis on style,” notes Mackie. “Through our experience with other properties, we’ve learned that the largest driving force in return customers or repeat business is an overemphasis on service. It’s easy to get people to come once, but the hospitality industry is all about getting people to come back again and again. So we focus on making the experience unforgettable.” Dig Deeper: How to Pick a Site For Your Business How to Start a Boutique Hotel: The Cost of Opening a Boutique Hotel In the last few years, the industry has seen a rise in rooms for luxury and middle-tiered hotels with a decrease in supply from older hotels and many economy-based. There is certainly opportunity for a boutique, which could fit between the middle and high-end of that spectrum, but you need to be smart about your investment. According to a recent cost estimate guide published by HVS , a global industry consulting firm based in San Francisco, “the expectation is that projects will return in the second half of 2010, with an overload in 2012 similar to what happened during the post-9/11 recovery.” In terms of start-up costs, buying an existing property and renovating to fit your needs is much more cost-effective than developing an entirely new project. Cost will also vary based on how many rooms you are building, as well as the additional amenities of the resort. This is considered a per key basis, or how much money is spent on the resort compared to how many room keys exist. According HVS and their 2009 end-of-year study, the cost per room (when factoring in land costs, site improvements, soft costs and working capital) could be anywhere from $75,000-$400,000, depending on the hotel and location. To determine the local per-key sales figures, check out the HVS study or find a local hotel industry consultant in the market you are targeting to figure out the going rate. For many in the hotel industry, it’s a minimum-wage (tip-based job). For a boutique hotel, you need to hire experienced hotel workers with great customer service skills. As Mackie says about Cape Resorts, “Customers always say, ‘My God, you have so much staff, how can you afford it?’ And that’s exactly what we want. We just say that is really what the brand is about. The whole experience is delivered by the staff and its emphasis on training, so you need to find the best.” Smaller staffs should be paid more based on the level of service you’re asking them to provide. The limited overhead as a smaller hotel both help boutiques post larger profit margins than many bigger brands, according to Hotel Investment Advisors , another industry consultant. Part of the profit margin is the cost you can charge your customers, which can sometimes be double what the larger local brands are offering for similar rooms but without the personal touch. Initially you won’t have the brand equity that the larger brands have built up over time, so it may take you longer to reach the point of breaking a profit. Dig Deeper: The Best Hotels for Business Travel How to Start a Boutique Hotel: How to Market Your Boutique Hotel An oft-overlooked aspect of opening a smaller hotel is your product distribution, or how you market yourself. Because you don’t have that existing brand recognition of the larger chains, you need to get the word out there about your resort. By defining your resort as a brand of one and communicating your standards in the same way that larger resorts do, your customers will gain a level of comfort and familiarity with your resort. Telling a unique story behind the location or history of the hotel (for The Chelsea, it’s nod to Atlantic City’s past) can put you over the top in terms of occupancy and success. The good thing for many start-ups is that the Internet has made this marketing aspect considerably easier. You can now put your boutique hotel on a level playing field with some of the larger branded properties thanks to the benefits of travel search engines like Expedia, Bing, Hotels.com and more as a great way to raise your brand recognition. No matter how you break it down, it comes down to your return on investment as a boutique hotel. But with no franchise fees and the opportunity to operate with your own customer service ideas and brand characteristics, boutiques offer the chance to succeed as an independent hotel. Dig Deeper: Forget Travel Agents, Social Media Has the Power Continue reading
Start-Ups 2010: Why It’s Tough to Launch a Fashion Line
A High-Class Problem: Leslie Singer’s fashion line struggled to cope with a large volume of small orders from boutiques.’>The Passion In 2001, Leslie Singer was a creative director at a successful branding and marketing agency and had a teaching post … Continue reading
Responding in a Time of Need
Jean Orelien left his native Haiti in 1980 and later made his way to the U.S. to attend college. He stayed on, earning advanced degrees in statistics and public health. In 2001, Orelien founded SciMetrika, a public health consulting firm that works with agencies such as the Centers for Disease Control and Prevention and the Environmental Protection Agency. After a massive earthquake devastated Haiti last January, Orelien organized a nonprofit team to gather data on victims, with the goal of helping aid organizations more accurately target their relief efforts. Now, Orelien hopes to conduct similar studies around the globe. As I heard the news reports on the earthquake, I realized there wasn’t a good handle on what was happening. There were estimates on the number of the dead and the homeless coming from various news media, and they kept on changing. It wasn’t clear who was helping to collect that data. I thought that as someone who knows the country and as a statistician, I could help. I felt a duty to contribute. I reached out to the president of the American Statistical Association about providing volunteers. He told me it would take too much time to put together a proposal for the board to vote on. He recommended that I go to Statistics Without Borders, a member group within the organization. We exchanged a couple of e-mails, and they were on board. In March, I went to Haiti with three members from Statistics Without Borders. Our goal was to gather data on displacement and the economic impact of the earthquake. The standard method of collecting data is to conduct a field survey where interviewers knock on doors, but that would not have been practical. Then we saw that pretty much everyone, especially in Port-au-Prince, had a cell phone, so that was the way to go. I still have cousins and in-laws in Haiti. I brought along three tents for them. That’s the most I could carry. I wasn’t prepared to see people living in such substandard conditions. There were a lot of people who weren’t even living under real tents — they were makeshift tents. I saw people taking showers, and their privacy was not even protected. I stayed in Haiti for nine days in March. We met with Voil Continue reading
Why I Stepped Down
During a summer hike with his son, Steve, in 1990, Kent Savage proposed they start a business that would distribute products made from recycled content. Over the next decade, they built Boulder, Coloradobased Eco-Products into a profitable distributor of items such as earth-friendly disposable cups and cutlery. After Kent died, Steve oversaw an ambitious shift in the business model. The change spurred phenomenal growth. But with that growth came a startling realization for Steve: Perhaps the best thing for the business would be for him to step aside. My dad retired in 1999. That’s when I became president and CEO. For 15 years, we were a retail distributor for other manufacturers. We started to have abnormal success in restaurant supplies and realized if we ever really wanted to grow the brand, we needed to start manufacturing the products ourselves. In 2005, we began a two-year process of transforming into a manufacturing wholesaler. We wanted to expand into new sales channels, such as office supplies and retail, but I didn’t have any experience in those areas. We also wanted to start making acquisitions. At first, we tried to hire a CFO who had the experience we needed. It was during that process that I thought, You know, I don’t think having a CFO is going to solve our problem. I realized that we needed to look at my position. The company is very special to me. It’s a family business, so I wanted what was best for it, and I thought it may be best to hire a more experienced CEO. I mulled over the decision for three or four weeks. My siblings and mom own stock in the company, but they aren’t involved in business decisions. My wife was supportive, though she was more nervous than I was about the move. I also had lunch with Aaron Kennedy, the founder of Noodles & Company. He told me that going from CEO to executive chairman of his business was the best decision he ever made. That helped. It was definitely emotional, but by the time I made up my mind, I was 100 percent certain it was time to step down. I led the process to find a replacement, with the help of three board members. We notified our management team, and they interviewed our final two candidates. One of them was Bob King, who had taken Corporate Express from a $50 million business to a $4.5 billion business. It was obvious that he would be a great replacement. I announced the news to the rest of the company at 8 o’clock in the morning on Bob’s first day in July ’09. The team was a little nervous at first, but when Bob stood in front of the group and started to talk about his background and the future of Eco-Products, they responded very well. As expected, Bob has expanded Eco-Products into new channels with ease. Today, our products are available on the Staples and Costco websites. I’m chairman of the board. I go to the executive meeting every week, so I know what we’re doing and why; I’m just not involved in rolling it out. I spend 10 percent of my time on Eco-Products and the rest on National Eco Wholesale, a distributor of eco-friendly products, and Ellie’s, a retail store. Eco-Products was my firstborn, but I love what I’m doing now. My father passed away in 2003, so he didn’t witness the transition. But people who know my family often say, “Your dad would be proud.” I know he would be. Business – Costco – Retailing – Corporate Express – Wholesale Continue reading
10 Things to Do Before You Start Your Start-Up
Is your great idea good enough? Can it grow in this slow economy? Can it become profitable, and return on any investments it requires? Well, there’s no way to know until you try, right? Hardly. There are some ways to prepare yourself, test your idea, and improve it before you actually found a company around it. We’ve compiled the best examples from recent Inc. articles and Inc.com guides of tips for the very early steps of building a start-up. 1. Scope out your industry. Or, if you’re just starting to think about entrepreneurship in general, find the best industry to fit your style and talents. For example, this year’s burgeoning industries include interactive technology (from mobile app design to tech-savvy translation), wellness (healthy beverages), and little luxuries, such as baked goods. When you start honing in on a specialty area, seek out counselors and talk to industry veterans. You can go to SCORE, the SBA, the Women’s Economic Development Agency , or scores more. The Internet, your local library, the U.S. Census Bureau , business schools, industry associations, can be invaluable sources of information and contacts. For instance, you might approach business schools in your area to see if one of their marketing classes will take on your business as a test project. You could potentially get some valuable market research results at no cost. Read more . 2. Size-up the competition. Study your competition by visiting stores or locations where their products are offered. Say you want to open a new restaurant. For starters, create a list of restaurants in the area. Look at the menus, pricing, and additional features (e.g., valet parking or late night bar). Then check out the diners those restaurants appeal to. Are they young college students, neighborhood employees, or families? Then, become a customer of the competition. Go into stealth mode by visiting its website and putting yourself on its e-mail list. Read articles written on them. Sign up for e-mail alerts about search terms of your choice on Google News, which tracks hundreds of news sources. After you study it, deconstruct it using Fagan Finder , a bare-bones but very useful research site. Plug the address into the search box. You will be able to quickly learn, for example, the other sites that link to it, which can reveal alliances, networks, suppliers, and customers. Business data aggregators such as Dun & Bradstreet and InfoUSA provide detailed company information, including financials, although the services are not cheap. Your aim is to understand what your competition is doing so you can do it better. Read more . 3. Second-guess yourself. “The biggest mistake I see these days is thinking that a business idea will automatically turn into a viable business model,” says Terri Lonier , president and founder of Working Solo , a New Paltz , New York -based business strategy consultancy, and author of Working Solo: The Real Guide to Freedom and Financial Success with Your Own Business . Then again, what if the idea really is viable? “A lot of people start with a kitchen table idea,” says Marla Tabaka , a business coach who writes The Successful Soloist blog for Inc.com . “It’s a great idea you come up with your cousin at dinner. But then the business booms, and your growth gets out of control. You need a plan.” Another important consideration is your personal financial resources. Make sure you have a considerable amount of capital set aside, especially because in a sole proprietorship you assume personal liability for all activities of that business. If you borrow money and can’t repay it, your personal assets are at stake. Read more . 4. Think about funding. A lot. Can you bootstrap your company? Or are you going to need a small business loan? Might an entrepreneur in the family be able to invest, or should you look for venture capital or an angel investor? Money is a big topic for entrepreneurs, and you’ll want to know your options early on. In order to get investors to open up their checkbooks, you’ll need to convince them that your idea is worthy and also be willing to subject yourself to increased scrutiny and give up a percentage of your company. That’s why it’s a good idea to first ask yourself whether you really need a professional investor at all, says David Henkel-Wallace , a serial entrepreneur who has raised $60 million from VCs. “If you’re starting a web software or mobile software company, you might be able to bootstrap it, which has the advantage that you get to keep all the money you earn,” says Henkel-Wallace. “You could also look into borrowing from friends and family – or even take out a second mortgage – for the same reason.” If you decide your business can only get to the next level with the aid of a professional investor, then you need to figure out what a potential backer looks for in a budding company, says Martin Babinec , who raised six rounds of funding through the business process outsourcing firm he founded, TriNet, which now boasts annual revenues in excess of $200 million. Start doing your research now, and don’t talk to investors until you have a strategy that involves foreseeable future liquidity. Read more . 5. Refine your concept. Adrienne Simpson initially intended to run a traditional moving company out of her home in October 2002. The idea came to her after relocating her mother from Georgia to Michigan . “I thought I’d put everything in a box, put it on a truck and send her on her way. Oh, no! Mom started walking me through her home, pointing at things saying, ‘I’ll take that, let’s sell that, and I want to give that away,’” she recalls. By the second year of operation, Simpson shifted gears to make her Stone Mountain, Georgia -based company, Smooth Mooove, specialize in transporting seniors—and their beloved pets—and providing such value-add services as packaging, house cleaning, room reassembly, antique appraisals, estate sales, and charity donations. Her crew does everything: put clothes in the closets, hang drapes, make the bed, fill the refrigerator. But even still business was stalling. “I knew how to run an existing company, but I didn’t know how to run a start-up,” says Simpson, who worked 20 years for Blue Cross/Blue Shield and 10 years with Cigna Healthcare . Seeking money and marketing advice, Simpson went to the U.S. Small Business Administration (SBA) office in Atlanta and was connected to SCORE (Service Corps of Retired Executives) counselor Jeff Mesquita . “When you position your company you have to think outside of the box in terms of what makes you different from the competition,” says Mesquita. “Adrienne described that what she does is move seniors from A to Z, so, when they arrive to their new home it is like walking into a hotel room.” The only thing her clients have to bring is the clothes on their back (and maybe their pet under their arm). That’s when Mesquita suggested the business name change to Smooth Mooove Senior Relocation Services. That same night, Simpson went to a networking event. When people asked ‘what do you do?’ and her response was ‘I have a senior relocation service.’ Right away people said ‘Oh, you move seniors.” The business took off from there. Read more . 6. Seek advise from friends, mentors … or anyone, really. A mentor can be a boon to an entrepreneur in a broad range of scenarios, whether he or she provides pointers on business strategy, helps you bolster your networking efforts, or act as confidantes when your work-life balance gets out of whack. But the first thing you need to know when seeking out a mentor is what you’re looking for from the arrangement. What can your mentor do for you? Determining what type of resource you need is a crucial first step in the mentor hunt. Lois Zachary, the president of Leadership Development Services, a Phoenix, Arizona -based business coaching firm, and author of The Mentee’s Guide: Making Mentoring Work for You, recommends starting with a list. You may want someone who’s a good listener, someone well connected, someone with expertise in, say, marketing, someone accessible. Ideally you could find a mentor with all of these qualities, but the reality is you may have to make some compromises. After you enumerate the qualities you’re looking for in a mentor, divide that list into wants and needs. Who’s best as a mentor? Look within your family, friends, business community, academic community, and even at your competitors – well, not your direct competition, but you get the idea. Read more . 7. Pick a name. Naming your business can be a stressful process. You want to choose a name that will last and, if possible, will embody both your values and your company’s distinguishing characteristics. But screening long lists of names with a focus group composed of friends and family can return mixed results. Alternatively, a naming firm will ask questions to learn more about your culture and what’s unique about you – things you’ll want to communicate to consumers. One thing that Phillip Davis , the founder of Tungsten Branding, a Brevard, North Carolina -based naming firm, asks entrepreneurs is “do you want to fit in or stand out?” It seems straightforward. Who wouldn’t want to stand out? But Davis explains that some businesses are so concerned about gaining credibility in their field, often those in financial services or consulting, that they will sacrifice an edgy or attention-getting name. “However, in the majority of cases, clients want to stand out and that’s a better approach when looking at your long-term goals. Even the companies that say ‘I just want to get my foot in the door’ will usually begin wishing that they stood out more once they pass that first hurdle.” Read more . 8. Get a grasp on marketing strategies. You don’t need to be a marketing whiz, but if you’re trying to build an idea from the ground-up, you’ll likely need to build an accompanying marketing strategy from the ground up. In doing so, you need to be clear on who your customers are, because you don’t have any time to waste on marketing to those who aren’t. “That’s really the biggest challenge, determining who exactly your customers are,” Lonier says. “Many times [business owners] think they understand who they are, but you need to be willing to interview and test potential customers, particularly in the early days of a company, in order to be able to build those relationships.” One way to make marketing easier is through joint-venture marketing, Tabaka says. When she owned a coffeehouse in Naperville , Illinois, she realized that her company and a major drugstore in the same shopping center could work together and support each other’s marketing goals. Another important and relatively easy way to get your name out into the market is building your web presence through social media like Twitter and Facebook . Be sure you familiarize yourself with and utilize Search Engine Optimization (SEO) to make it easier for people to find your website. Read more . 9. Do a little test-run. “The best way to test your idea is if you’re employed full-time and can sell your product or service in the marketplace on weekends,” says Sapp. If the business is already your day job, then you have to move quickly to test, verify, and tweak your model,” he adds. Try surveys, polls, and focus groups to gain insight into attitudes about your business idea. Solicit feedback on the cheap by using online survey tools available through such services as Zoomerang.com , Surveymonkey.com , and Constantcontact.com . The goal is to get to know your customers intimately. What turns them on? What causes them to tune out? Are they impulse buyers or do they like to deliberate over their buying decisions? There are a lot of products that people like but don’t buy, says Sapp. The price might not be right, for example. “Use social media to hone in on certain groups that can become your focus group,” says Susan Friedmann , a nichepreneur coach , in Lake Placid , New York and author of Riches in Niches: How to Make it Big in a Small Market . “Check out chat rooms, communities on social networks like Ning or Facebook , industry groups within LinkedIn ,” she says. “What are people discussing? Letters to the editor or articles in trade publications are resources for finding out about challenges in that particular industry. What are people writing about? What do people want to know about?” Knowing the answers to these types of questions may help you refine your idea. Read more . 10. Start searching for future talent. This might sound premature, but don’t forget that your business is supposed to grow someday. Keep your eyes peeled all the time for people who might fit into your organization – even if you can’t afford to pay them yet. No matter how small the internet has made the world, experts still recommend in-person networking as the No. 1 way to recruit talent. “I’ve done a lot of placing people into positions, and I have never used a job board as a way to do that,” says Rich Sloan , co-founder of StartupNation. ‘Personal [interaction] is so much more powerful and important to me.” So, if you meet someone interesting or knowledgable at a networking event, or even if you get particularly impressive service somewhere, be it a museum gift shop or helpline, ask that person a bit about themselves, what kind of business they see themselves in in five years – and the best people around will stick in your mind for when you need them. Read more . Business – Small business – Google – Entrepreneur – Venture capital Continue reading
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